Refund policy

The 14-day window

If you buy a prepaid ShuttleTab term and change your mind, ask within 14 days of the day you paid and you get the full amount back. You don't need to give a reason. This is our own policy and applies to every purchase, wherever you live.

After 14 days

After the 14 days, you can still ask for a refund of the unused whole months left in your term. Each month is worth the price you paid divided by the number of months in the term, so a discounted 12-month term is refunded at its own discounted rate. A month that has already started counts as used.

A refunded term ends on the day the refund is paid. If you bought it before your current term ended and it has not started yet, it simply never starts, and the term you are using now is not affected. Nothing in the group is deleted; it continues as described in the terms for a term that has ended. If you bought the term during your free trial and the trial has not run out yet, the trial carries on to its usual end.

This policy does not limit any right you have under the law.

How to ask

The quickest way is in the app. Sign in, open your group, go to Billing and choose Request a refund. You see what this policy would refund if you asked today, and that amount is fixed once you ask. You can add a note, for example which account to send it to, and cancel the request while it is open.

Sign in to request a refund

Your request counts from the day you make it, so asking within the 14 days is enough even if we answer later. Asking changes nothing on its own: your group keeps working until the refund is paid.

If you can’t use the app

Email us instead, at:

You can use this text, but you do not have to:

How the refund is paid

The refund is transferred back to the account the payment came from, by bank transfer or PromptPay, within 14 days of receiving your request, at no cost to you. When it has been sent, we email you to say so.